**Job Title:** Online Customer Success Representative
**Company:** IHH Healthcare Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority Level:** Entry Level
**Years of Experience:** 0
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### Job Description:
IHH Healthcare Berhad, a leading healthcare provider in Asia, is seeking a passionate and motivated Online Customer Success Representative to join our dynamic team. This entry-level position is ideal for individuals looking to grow their careers in customer service and healthcare. As an Online Customer Success Representative, you will play a crucial role in enhancing our customers' experience by addressing their inquiries and providing exceptional support as they navigate our services.
### Responsibilities:
- **Customer Interaction:** Serve as the primary point of contact for customers reaching out for assistance through various online channels including email, chat, and social media.
- **Support Services:** Assist customers by providing accurate information regarding our healthcare services, appointment scheduling, billing inquiries, and insurance coverage.
- **Problem Resolution:** Identify customer issues and work collaboratively with other departments to resolve complaints and enhance overall customer satisfaction.
- **Documentation:** Maintain detailed records of customer interactions, inquiries, and feedback using our customer relationship management (CRM) tools.
- **Feedback Collection:** Gather customer feedback and insights to relay to the management team for future improvements in service delivery and customer experience.
- **Performance Monitoring:** Track and report on key metrics related to customer success and satisfaction to ensure goals are being met.
- **Team Collaboration:** Work with cross-functional teams including marketing and healthcare professionals to develop and refine customer support strategies.
- **Develop Resources:** Contribute to the development of customer-facing resources, such as FAQs, guides, and online help articles to improve self-service options.
- **Training & Development:** Participate in training sessions to stay updated on IHH's offerings, customer service techniques, and industry developments. Support fellow team members in their training and onboarding processes.
### Requirements:
- **Educational Background:** A high school diploma or equivalent is required. Relevant coursework or certifications in customer service or healthcare would be advantageous.
- **Experience:** No prior experience necessary, however, any experience in customer service or healthcare (internships or volunteer work) will be considered a plus.
- **Personality Traits:**
- Passionate and motivated to provide excellent customer service.
- A proactive approach to problem-solving and customer engagement.
- **Soft Skills:**
- Strong presentation skills to communicate effectively with customers and team members.
- Leadership potential demonstrated through previous academic, volunteer, or extracurricular activities.
### Benefits:
- **Company Transportation:** Transportation support offered to facilitate employee commutes.
- **Remote Work Flexibility:** Opportunity for remote work to support work-life balance.
- **Training & Professional Development:** Access to ongoing training resources and professional growth opportunities within the healthcare sector.
### Working Environment:
At IHH Healthcare Berhad, we foster an inclusive environment that supports employees in their personal and professional development. We believe that our team members are our greatest asset, and we are committed to providing a workplace that encourages growth, collaboration, and success.
### Application Deadline:
Please send in your application by **October 13, 2024**.
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**Equal Opportunity Statement:**
IHH Healthcare Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
