**Job Title:** Online Customer Support Associate
**Company:** UEM Sunrise Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 2
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### Job Description
UEM Sunrise Berhad is seeking a dedicated and confident Online Customer Support Associate to join our team in Johor Bahru. This is a part-time role that offers an exciting opportunity to contribute to our commitment to exceptional customer service. The ideal candidate will exhibit a strong ability to resolve customer inquiries effectively while embodying UEM Sunrise's core values of innovation and excellence.
### Key Responsibilities
1. **Customer Interaction:**
- Respond promptly and professionally to customer inquiries through various online channels, including email, live chat, and social media.
- Provide clear, knowledgeable, and accurate information regarding our products and services.
2. **Issue Resolution:**
- Assess customer issues and determine effective solutions swiftly, utilizing decision-making skills to resolve conflicts and complaints.
- Follow up on unresolved issues to ensure customer satisfaction and retention.
3. **Documentation and Reporting:**
- Maintain detailed records of customer interactions in the CRM system, ensuring accuracy and confidentiality.
- Generate and analyze customer service reports to identify patterns and suggest areas for improvement.
4. **Collaboration:**
- Work closely with other departments, including sales and product development, to relay customer feedback and suggest improvements to products and services.
- Participate in team meetings to share insights and contribute to collaborative efforts in improving service delivery.
5. **Training and Development:**
- Stay up-to-date with product knowledge, company policies, and industry trends.
- Assist in training new team members and sharing best practices within the team.
6. **Innovation:**
- Proactively identify opportunities for process enhancements that improve service quality and efficiency.
- Contribute ideas for new customer engagement initiatives and service offerings.
### Requirements
**Education and Experience:**
- Minimum of 2 years of experience in a customer service role, preferably in an online or digital environment.
- Bachelor's degree in Communications, Business Administration, or a related field is preferred but not mandatory.
**Personality Traits:**
- Dedicated: Demonstrates a strong work ethic and commitment to delivering exceptional customer service.
- Confident: Possesses the ability to engage with customers assertively, providing solutions and support.
**Soft Skills:**
- Decision-making: Ability to assess situations and make sound decisions in a timely manner.
- Innovation: A creative thinker who seeks new and improved ways to enhance customer experience.
**Technical Skills:**
- Proficient in using CRM software and Microsoft Office Suite.
- Familiarity with online support tools and platforms is a plus.
**Languages:**
- Proficiency in English is required; knowledge of Malay or Mandarin will be an advantage.
### Benefits
- Free accommodation provided.
- Paid sick leave in accordance with company policy.
- Opportunities for training and professional development to enhance skills and career growth.
### Working Environment
Join us in a cutting-edge environment where technology is harnessed to drive innovation and efficiency. We are committed to fostering creativity and encouraging our team members to challenge existing practices and discover new approaches.
### Application Deadline
Interested candidates should apply by **October 13, 2024** to be considered for this position.
### Equal Opportunity Statement
UEM Sunrise Berhad is an equal-opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to promoting equity and equality in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, age, disability, or any other status protected by law.
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If you meet the above qualifications and are ready to embark on an exciting career journey with UEM Sunrise Berhad, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
