**Job Title:** Remote Call Center Representative
**Company:** Axiata Group Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 4
### Job Description
As a Remote Call Center Representative for Axiata Group Berhad, you will play a vital role in delivering exceptional customer service to our clients across various platforms. In this position, you will be responsible for handling customer inquiries, troubleshooting issues, and providing effective solutions in a timely manner. This role is perfect for someone who possesses a passion for customer service, is able to communicate clearly, and thrives in a fast-paced environment.
### Key Responsibilities
- **Customer Interaction**: Engage with customers via phone, email, and chat. Maintain a high level of professionalism and empathy during every interaction.
- **Issue Resolution**: Identify customer issues, provide solutions, and ensure the resolution meets company standards and customer satisfaction.
- **Product Knowledge**: Stay updated with the company's products and services to provide accurate information and assistance.
- **Documentation**: Accurately document customer interactions and resolutions in the company's systems to maintain a clear record of communication.
- **Team Collaboration**: Work closely with the support team and other departments to escalate and resolve complex customer issues, ensuring seamless communication across various channels.
- **Feedback**: Collect customer feedback and relay insights to management for continuous improvement in service delivery.
- **Adaptability**: Adjust quickly to changing priorities, technologies, and customer needs to maintain service excellence in a dynamic environment.
- **Innovation and Improvement**: Propose innovative ideas and strategies to enhance customer service operations and improve overall customer experience.
- **Performance Metrics**: Meet and exceed individual performance metrics, contributing to the overall success of the call center team.
### Requirements
#### Education and Experience
- Minimum of 4 years of experience in a customer service or call center role.
- High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
#### Skills & Competencies
- **Energetic & Adaptable**: Must possess a positive attitude and be able to adjust to different situations and personalities with ease.
- **Innovative Problem-Solving**: Ability to think critically and creatively to resolve customer issues effectively and enhance service processes.
- **Soft Skills**: Exceptional communication and interpersonal skills, both written and verbal, with a strong focus on customer satisfaction.
- **Technical Skills**: Proficient in using call center software, CRM systems, and basic computer applications (MS Office Suite, etc.).
### Benefits
- Disability insurance to support our employees' well-being.
- Visa sponsorship for eligible candidates.
- Participation in profit-sharing programs to reward your contributions to the company's success.
### Working Environment
Join a vibrant and collaborative company that transcends borders and values teamwork on a global scale. We believe in creating an inclusive and dynamic workplace where everyone can thrive and contribute their unique perspectives.
### Application Deadline
Please submit your application by **October 6, 2024**.
### Equal Opportunity Statement
Axiata Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences, and perspectives.
We look forward to welcoming innovative and motivated individuals to our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
