**Job Title: Remote Client Support Representative**
**Company: Petron Malaysia**
**Location: Johor Bahru, Johor, MY**
**Job Type: Full-Time**
**Seniority Level: Associate Level**
**Years of Experience: 4**
**Application Deadline: ******** **
**Company Overview:**
Petron Malaysia is an industry leader in the petroleum sector, dedicated to delivering a range of high-quality products and services. With a vibrant global presence, we pride ourselves on fostering collaboration, innovation, and excellence within our teams.
**Position Overview:**
We are seeking an energetic and adaptable Remote Client Support Representative to join our team. This role is crucial for ensuring customer satisfaction and delivering exceptional service to our clients. As a member of the support team, you will engage with clients across various channels and address inquiries or concerns with professionalism and enthusiasm.
### **Key Responsibilities:**
1. **Client Interaction:**
- Effectively manage conversations with clients through various channels, including phone, email, and live chat.
- Respond to client inquiries promptly and professionally, ensuring a high level of customer satisfaction.
- Maintain a clear understanding of company products and services to provide accurate information to clients.
2. **Troubleshooting and Problem Resolution:**
- Diagnose client issues effectively and provide technical support as necessary.
- Follow up with clients to ensure resolution and satisfaction post-interaction.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
3. **Data and Feedback Management:**
- Record and maintain accurate client interactions and feedback in the CRM system.
- Analyze feedback for recurring issues and suggest solutions or improvements to processes and systems.
- Contribute to the preparation of reports on client support activities and trends.
4. **Client Relationship Management:**
- Build and maintain strong relationships with clients to promote trust and loyalty.
- Utilize people management skills to engage effectively with clients and understand their needs.
- Continuously seek opportunities to improve the customer experience based on client feedback.
5. **Collaboration and Teamwork:**
- Participate in team meetings and training sessions to continuously develop skills and share knowledge.
- Work with cross-functional teams to promote collaboration and improve service delivery.
- Stay updated on company policies, products, and industry trends to provide informed support to clients.
### **Requirements:**
- **Experience and Education:**
- Bachelor's degree in Business Administration, Communications, or a related field preferred.
- Minimum of 4 years of experience in customer support or client relations, preferably in a remote role.
- **Skills:**
- Demonstrated ability in people management, with a focus on cultivating positive client relationships.
- Strong persuasive communication skills to effectively handle difficult situations and negotiate outcomes.
- Proficiency in using CRM systems and Microsoft Office Suite.
- **Personality Traits:**
- Highly adaptable to changing environments and able to thrive in a dynamic work setting.
- Energetic and enthusiastic approach to customer service, with a passion for assisting clients.
- **Other Requirements:**
- Ability to work independently and as part of a remote team.
- Availability for occasional travel for training or client meetings, as necessary.
### **Benefits:**
- Paid overtime for any extra hours worked beyond the standard schedule.
- Opportunities for travel to meet clients or attend training sessions.
- Employee discounts on company products and services, enhancing your personal and professional experience.
### **Working Environment:**
Join a company that transcends borders, promoting a collaboration-driven culture on a global scale. We value diversity, creativity, and innovation, ensuring every team member can contribute meaningfully toward our shared goals.
**Equal Opportunity Statement:**
Petron Malaysia is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you are passionate about providing exceptional client support and want to make a difference, we encourage you to apply for the Remote Client Support Representative position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
