**Job Title:** Remote Contact Center Representative
**Company:** MR DIY Group
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
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### **Job Description**
MR DIY Group is seeking a driven and dedicated Remote Contact Center Representative to join our dynamic customer service team. This position is perfect for individuals who are adept at working independently and thrive in a remote work environment, providing an essential service in assisting our customers and fostering loyalty for our brand.
### **Responsibilities**
- **Customer Interaction:** Handle customer inquiries via phone, email, and chat in a professional and friendly manner, ensuring high levels of customer satisfaction.
- **Problem Solving:** Understand customer concerns and provide effective solutions while resolving complaints accurately and efficiently.
- **Database Management:** Accurately enter and update customer information in our database and maintain records of interactions for future reference.
- **Product Knowledge:** Possess a thorough understanding of MR DIY products and services, including pricing, availability, and promotions, to recommend appropriate solutions to customers.
- **Sales Support:** Identify opportunities to upsell products and services, maximizing sales potential during customer interactions.
- **Adaptation to Change:** Be flexible and adaptable to company policies and procedures while accommodating changes in a fast-paced environment.
- **Research Skills:** Perform necessary research to provide accurate information and solutions to customers, staying updated on company products and industry trends.
- **Collaboration:** Collaborate with team members and contribute ideas for process improvements and enhancements in customer service protocols.
- **Feedback and Reporting:** Gather customer feedback and report insights to management to enhance service delivery and overall customer experience.
- **Training and Development:** Participate in training sessions to improve product knowledge and customer service skills, actively seeking out professional development opportunities.
- **Health and Wellness Initiatives:** Engage in company-sponsored health and wellness programs, prioritizing personal well-being.
### **Requirements**
- **Experience:** Minimum of 4 years in a customer service contact center role, with demonstrated experience in a remote work setting.
- **Education:** Higher School Certificate or equivalent; further education in communications, business, or a related field is advantageous.
- **Technical Skills:** Proficient in using contact center software, Microsoft Office Suite, and other relevant tools; ability to learn new systems quickly.
- **Communication Skills:** Excellent verbal and written communication abilities in English; proficiency in Malay is a strong plus.
- **Personality Traits:** Highly adaptable and independent, demonstrating the ability to manage tasks efficiently without constant supervision.
- **Soft Skills:** Strong adaptability and research abilities, showcasing a knack for accuracy in information gathering and problem-solving.
### **Benefits**
- **Visa Sponsorship:** Eligible candidates may receive visa sponsorship for employment.
- **Medical Coverage:** Comprehensive medical insurance to ensure health and wellness.
- **Paid Overtime:** Opportunities for paid overtime for additional earnings.
### **Working Environment**
MR DIY Group prioritizes employee well-being by investing in health and wellness initiatives, fostering a supportive and productive remote work culture.
### **Application Deadline**
Please submit your application by **October 15, 2024**.
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**Equal Opportunity Statement:**
MR DIY Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
