**Job Title:** Remote Contact Center Representative
**Company:** Petron Malaysia
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Experience Required:** 2 years
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**Job Description:**
Petron Malaysia is seeking a dedicated and passionate Remote Contact Center Representative to join our dynamic team in Johor Bahru. As a part-time member of our contact center, you will play a crucial role in delivering exceptional customer service and support to our diverse clientele. This position requires individuals who are independent, proactive, and possess strong problem-solving abilities while managing customer relationships.
**Key Responsibilities:**
- **Customer Interaction:** Provide efficient, friendly, and professional assistance to customers via phone, email, and chat. Address inquiries, resolve issues, and guide customers through services and products offered by Petron Malaysia.
- **Problem Resolution:** Independently assess customer issues and implement effective solutions, ensuring customer satisfaction in every interaction.
- **Documentation:** Accurately document customer interactions, feedback, and resolutions in our CRM system to maintain detailed records for reference and quality assurance.
- **Product Knowledge:** Stay informed about all Petron Malaysia products, services, and promotions to effectively communicate pertinent information to customers and promote relevant offerings.
- **Feedback Loop:** Gather and report customer feedback and trends to management, contributing to ongoing service improvement initiatives.
- **Team Collaboration:** Work seamlessly with team members and management to uphold customer service standards and foster a collaborative working environment.
- **Mentorship Engagement:** Actively participate in team training and development sessions, sharing insights and supporting peers to cultivate a culture of mentorship.
- **Adaptability:** Adjust to various work demands and adapt to changes in processes, technology, and customer needs while ensuring a high standard of service.
**Requirements:**
- **Experience:** Minimum of 2 years of experience in a customer service or contact center role demonstrating a strong understanding of customer interactions.
- **Education:** High school diploma or equivalent; further education or certifications in customer service or related fields is a plus.
- **Technical Proficiency:** Familiarity with CRM systems and basic office software, including Microsoft Office Suite. Strong internet research skills are essential.
- **Personality Traits:**
- **Passionate:** Demonstrate enthusiasm and commitment to delivering the best service possible.
- **Independent:** Show capability to work autonomously, manage time efficiently, and take ownership of tasks and responsibilities.
- **Soft Skills:**
- **Problem-Solving:** Utilize critical thinking and analytical skills to evaluate situations and find effective solutions swiftly.
- **People Management:** Ability to manage diverse customer personalities and situations diplomatically, maintaining professionalism at all times.
**Benefits:**
- **Medical Coverage:** Comprehensive medical insurance for eligible employees.
- **Paid Sick Leave:** Generous policy to support you during health-related absences.
- **Life Insurance:** Peace of mind with life insurance options available for employees.
**Working Environment:**
At Petron Malaysia, we cultivate leaders who promote inclusivity and foster mentorship. Our supportive team culture encourages personal and professional growth while celebrating diverse perspectives within the workplace.
**Deadline to Apply:** October 10, 2024
**Equal Opportunity Statement:**
Petron Malaysia is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, or any other characteristic protected by applicable law. We celebrate diversity and are dedicated to creating an inclusive culture for all employees.
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If you are eager to take on this exciting challenge and believe you fit the requirements, we encourage you to apply and join us in delivering exceptional service to our customers at Petron Malaysia!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
