**Job Title:** Remote Customer Service Assistant
**Company:** Malaysia Airports Holdings Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-time
**Seniority Level:** Entry Level
**Years of Experience:** 0
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### Job Description:
As a Remote Customer Service Assistant at Malaysia Airports Holdings Berhad, you will play a critical role in supporting our customers with their inquiries and enhancing their experience with our services. This entry-level position is perfect for self-motivated individuals eager to start their careers in customer service within a progressive and innovative environment.
### Key Responsibilities:
- **Customer Support:** Provide timely and responsive assistance to customer inquiries via phone, email, and live chat. Strive to create a positive customer experience, addressing their needs and providing solutions.
- **Information Management:** Maintain up-to-date knowledge of our services and products to effectively assist customers. Help with troubleshooting common issues and escalate complex inquiries to appropriate teams.
- **Record Keeping:** Accurately document customer interactions in our database systems, ensuring all feedback, inquiries, and resolutions are logged for continuous improvement.
- **Team Collaboration:** Work closely with team members and other departments to resolve issues or escalate inquiries. Participate in team meetings, contributing insights and learning from colleagues.
- **Feedback Analysis:** Gather customer feedback and analyze data to identify trends, issues, and opportunities for service improvement, sharing findings with the management team.
- **Training Support:** Assist in onboarding new team members by sharing knowledge and best practices. Actively engage in continuous learning experiences to enhance personal and professional development.
- **Adherence to Policies:** Follow company protocols and service standards at all times. Maintain confidentiality and professionalism in all customer interactions.
### Requirements:
**Education & Experience:**
- High school diploma or equivalent; further education in a related field is a plus but not mandatory.
- No prior customer service experience required; a willingness to learn and adapt is essential.
**Personality Traits:**
- **Reliable:** Ability to consistently deliver high-quality service and support.
- **Confident:** Exhibit a positive attitude while interacting with customers, demonstrating assurance in your capabilities.
**Soft Skills:**
- **Teamwork:** Collaborate effectively with diverse teams and contribute to a harmonious working environment.
- **Analytical Thinking:** Utilize critical thinking skills to analyze customer needs and to provide effective solutions.
### Benefits:
- **Paid Time Off (PTO):** Earn paid time off to relax and recharge.
- **Vision Insurance:** Access comprehensive vision care plans.
- **Medical Coverage:** Competitive medical coverage to support your health and well-being.
### Working Environment:
At Malaysia Airports Holdings Berhad, we embrace creativity in a culture that values fresh ideas and inventive solutions. We encourage our employees to think outside the box and contribute towards fostering an inclusive and dynamic work environment.
### Application Deadline:
Interested candidates are encouraged to apply by **October 13, 2024**.
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**Equal Opportunity Statement:**
Malaysia Airports Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, and we value unique perspectives that can contribute to our success.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
