**Job Title: Remote Customer Service Representative**
**Company: UMW Holdings Berhad**
**Location: Johor Bahru, Johor, MY**
**Job Type: Part-time**
**Seniority: Entry Level**
**Years of Experience: 0**
**Job Description**:
UMW Holdings Berhad, a reputable company with a commitment to excellence in customer service, is seeking dedicated and driven individuals to join our team as Remote Customer Service Representatives. This entry-level position is ideal for candidates looking to start their career and make a difference in the lives of our customers while working remotely.
**Responsibilities**:
- **Customer Interaction**: Respond promptly and professionally to customer inquiries via phone, email, or chat. Provide solutions and assist with product-related questions and issues.
- **Problem Resolution**: Analyze customer concerns and determine effective solutions while ensuring customer satisfaction. Utilize decision-making skills to assess situations and provide appropriate responses.
- **Documentation and Record Keeping**: Maintain detailed records of customer interactions and transactions in our customer service software, ensuring accurate tracking of issues and resolutions.
- **Feedback Collection**: Gather customer feedback and relay pertinent information to the management team to help improve our services and products.
- **Product Knowledge**: Develop and maintain an in-depth understanding of our products and services to provide accurate information to customers and enhance the customer experience.
- **Team Collaboration**: Communicate effectively with team members and management to ensure timely sharing of information and improved service delivery.
- **Corporate Social Responsibility Initiatives**: Participate in community engagement activities organized by the company to give back to the community, enhancing both personal development and team morale.
**Requirements**:
- **Education**: High school diploma or equivalent (preferred but not mandatory). Recent graduates and students are encouraged to apply.
- **Experience**: No prior experience is required. Passion for customer service and willingness to learn are essential.
- **Personality Traits**:
- Dedicated and dependable with a strong work ethic.
- Driven to succeed and willing to go the extra mile to assist customers.
- **Soft Skills**:
- Strong decision-making skills to evaluate situations and determine the best course of action.
- Analytical skills to understand customer needs and assess feedback.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote work setting.
- **Technical Skills**: Basic knowledge of computers and familiarity with customer service software is a plus.
**Benefits**:
- Free food provided during working hours to ensure employee comfort.
- Coverage for travel & spending expenses related to company activities.
- Profit sharing opportunities that promote team success and involvement.
**Working Environment**:
Become a part of a progressive organization that strives not only for business success but also for making a positive impact in the community. UMW Holdings Berhad is committed to corporate social responsibility initiatives that empower employees to give back to the community through various programs and activities.
**Deadline to Apply**: October 13, 2024
**Equal Opportunity Statement**:
UMW Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, gender identity, sexual orientation, disability, or veteran status.
If you are ready to start your journey in customer service and contribute to a positive company culture, we encourage you to apply!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
