**Job Title:** Remote Customer Success Representative
**Company:** Perodua
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
**Job Description:**
Perodua, a leading automotive manufacturer in Malaysia, is seeking a dedicated and driven **Remote Customer Success Representative** to join our dynamic team. In this part-time position, you will play a crucial role in enhancing customer satisfaction and ensuring successful engagements with our products and services. The ideal candidate is someone who is hardworking and independent, with a passion for customer success and a commitment to building lasting relationships.
**Responsibilities:**
1. **Customer Engagement:**
- Proactively reach out to existing customers to ensure they are receiving maximum value from our products and services.
- Conduct regular check-ins through various communication channels (email, phone, video calls) to gauge customer satisfaction and address any queries or concerns.
2. **Problem Resolution:**
- Identify customer issues promptly and work collaboratively with internal teams to resolve them in a timely manner.
- Maintain a detailed record of customer interactions and solutions provided in our customer relationship management (CRM) system.
3. **Onboarding and Training:**
- Assist in the onboarding process for new customers, providing them with the necessary training and resources to help them fully utilize our products.
- Develop and present training materials, user manuals, and how-to guides that foster ease of use and engagement.
4. **Feedback & Improvement:**
- Collect customer feedback and insights and collaborate with cross-functional teams to contribute to product improvements and enhancements.
- Conduct follow-up surveys and compile reports to assess overall customer experience and satisfaction levels.
5. **Sales Support:**
- Identify opportunities for upselling and cross-selling additional products and services based on customer needs and feedback.
- Work closely with the sales team to relay customer insights that could influence product offerings and marketing strategies.
6. **Leadership and Initiative:**
- Take ownership of customer accounts and demonstrate proactive leadership in addressing customer needs.
- Mentor and guide other team members on best practices for customer engagement and relationship management.
**Requirements:**
- **Experience:** Minimum of 4 years of experience in customer success, customer support, or a related field, preferably within the automotive or technology sectors.
- **Education:** Bachelor's degree in Business Administration, Communications, or a related field is preferred.
- **Skills:**
- Strong leadership skills with the ability to influence and inspire others.
- Excellent presentation and communication skills, both verbal and written.
- Proficiency in customer relationship management (CRM) software and other digital communication tools.
- **Personality Traits:**
- Hardworking with a strong work ethic, capable of balancing multiple priorities independently.
- Independent thinker who can take initiatives and excel in a remote working environment.
- **Soft Skills:**
- Ability to build rapport and establish trust with customers quickly.
- Resilience and adaptability in handling changing customer needs and expectations.
**Benefits:**
- Life insurance coverage for peace of mind and protection.
- Joining bonus to welcome you to our team.
- Travel and spending expenses covered for business-related activities.
**Working Environment:**
At Perodua, we foster a culture of autonomy and independence, trusting our employees to excel in their roles. You will have the flexibility to manage your time effectively while being empowered to make decisions that positively impact our customers.
**Application Deadline:**
To be considered for this opportunity, please submit your application by **October 13, 2024**.
**Equal Opportunity Statement:**
Perodua is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
