**Job Title:** Remote Live Chat Assistant
**Company:** S P Setia Berhad
**Location:** Johor Bahru, Johor, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
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**Job Description:**
S P Setia Berhad is looking for a dedicated and enthusiastic **Remote Live Chat Assistant** to join our dynamic team. This entry-level position is ideal for individuals seeking to enhance their skills in customer service and digital communication while working in a supportive and growth-oriented environment. As a Remote Live Chat Assistant, you will be responsible for providing exceptional support to our clients through live chat services and ensuring their inquiries are handled in a timely and effective manner.
**Key Responsibilities:**
- **Customer Support:** Manage and respond to incoming live chat inquiries from customers in a professional and courteous manner. Provide accurate information regarding our products, services, and policies.
- **Issue Resolution:** Utilize problem-solving skills to address and resolve customer issues, complaints, and inquiries effectively, ensuring a high level of customer satisfaction.
- **Information Management:** Maintain clear, concise, and complete records of customer interactions and transactions in our customer relationship management (CRM) system.
- **Feedback Collection:** Gather customer feedback and insights to identify trends and areas for improvement in our services and processes.
- **Collaboration:** Work closely with team members and other departments to ensure seamless communication and appropriate follow-up on customer inquiries.
- **Continuous Improvement:** Actively contribute insights and ideas to streamline live chat processes and enhance customer experience.
- **Knowledge Base Maintenance:** Assist in updating and maintaining the FAQ section of the live chat system to ensure information is current and helpful for both customers and team members.
- **Training Participation:** Engage in ongoing training and professional development opportunities offered by the company to enhance your skills and knowledge.
**Requirements:**
- **Years of Experience:** Minimum of 1 year in a customer service role, preferably with experience in live chat support or digital communication.
- **Education:** High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- **Technical Skills:** Proficient in using customer service software and live chat tools. Familiarity with CRM systems is preferred.
- **Personality Traits:** Must be passionate about customer service and possess a resourceful mindset to handle varying customer inquiries effectively.
- **Soft Skills:**
- **Innovation:** Demonstrate creativity in problem-solving and in suggesting improvements to customer interactions.
- **People Management:** Ability to connect with customers, understand their needs, and manage their expectations effectively.
**Benefits:**
- Company-provided equipment to support your remote work setup.
- Free accommodation options for eligible candidates.
- Opportunities for training and professional development to enhance your skills and career trajectory.
**Working Environment:**
At S P Setia Berhad, we foster a culture of ongoing learning and development for personal and professional growth. We believe in empowering our employees to reach their full potential while providing the tools and resources they need to succeed.
**Application Deadline:** All applications must be received by **October 21, 2024**.
**Equal Opportunity Statement:**
S P Setia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of gender, race, age, sexual orientation, disability, or any other characteristic.
If you are passionate about providing exceptional support to customers and are seeking an opportunity to grow your skills in a fantastic team, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
